Role Overview & Responsibilities
Customer Care Adviser required for an immediate start on a temporary to permanent basis.
This is a full-time position working 39 hours Monday to Friday, based in Darlington.
The main purpose of the role is to provide a high quality service to all customers, maintaining and enhancing the current service that is offered and contributing to the overall effectiveness of the Customer Care Department.
Duties:
- Answering calls on the inbound complaints team
- Using Chat function to resolve queries in first instance
- Logging any issues
- Provide high level of customer service.
- Administration duties associated with the role.
Knowledge, Skills and Experience
- Previous customer service experience.
- IT proficient with good knowledge of Microsoft packages, especially Excel.
- Strong communication and listening skills.
- Calm and patient.
- Effective problem solving skills.
- Good team player.
Working 39 hours per week. Monday to Thursday, 8:30 till 5pm, Friday 8:30am till 16:00, 30 minute break. Potentially working one Saturday on a rota basis, with a day off on a Friday.
Working one evening per week: 11:30 till 20:00.
Initial training will be at the office. Once trained you blended working is offered, working 3 days in the office one week and 2 the next and vice versa.
Job Types: Full-time, Temp to perm
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