Customer Service Associate

Job Description *

Our Mission

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. Our aspiration is to move money and information in a way that moves the world. Our Purpose is to deliver superior value for our clients through leading technology, targeted innovation and excellence in everything we do.

Our core values are to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing and deliver on the promise of one Fiserv. It’s these values that create a foundation for us to be able make the right decisions and deliver on our commitments to our client’s and one another other.

As the Customer Service Agent, you will be working within our highly energised call centre environment, receiving inbound calls from our credit card holders

As the first point of customer support key responsibilities will include:

• Handling high volume of inbound calls
• Be responsible for offering a consistent and outstanding level of customer service
• Taking ownership and responsibility for identifying the customer’s needs using appropriate questioning, listening skills to offer appropriate solutions
• Taking Debit card payments, money transfers or balance transfers ensuring accuracy and consistency
• Working on a computer and using our in house systems to be able to provide the best customer service
• Building key relationships with our merchants and credit card holder

What We Offer

• 23 days annual leave, which increases with length of service, plus eight bank holidays
• Enhanced maternity, paternity, and adoption leave
• Healthcare enrolment
• Life Insurance - 4x basic annual salary
• Unlimited career development opportunities
• Service & recognition awards

Well-being at Fiserv

Our associates are the most important part of our business. To solve complex business challenges and create differentiated value for Fiserv clients, it's important that our associates are able to give their best at work every day. This means feeling great in all aspects of their lives, as it relates to physical, financial, emotional and social well-being.

Fiserv actively supports and encourages diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin or disability